To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.

Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.

A repair could have been completed recently allowing air to enter the line, causing the milky look.

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Our disinfectant levels are tested daily to ensure safety.

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.

Heyburn Lake, our surface water source, is located 5 miles west of Kellyville.  Heyburn Lake covers 920 surface acres and has a total storage of 3,800 acre feet at normal level.  The original treatment plant was constructed in 1965 with a capacity of 600 gallons per minute, serving 230 tap owners.  In 1995 a new state-of-the-art plant was constructed to meet the needs of the growing community.  We now have over 187 miles of water lines, a capacity of 1,666 gallons per minute and tanks to store 3.2 million gallons of water to serve over 2,500 tap owners.